How to troubleshoot a Bluetooth mouse problem in Windows 10

1. Introduction
2. Method 1 - Change Power and Sleep Settings
3. Method 2 - Update the Bluetooth Driver
4. Method 3 - Check if the bluetooth service is working
5. Method 4 - Run the system troubleshooting tool
6. Read also

Introduction

The Bluetooth mouse can be useful if you do not want to use the touchpad of your laptop. But some users have encountered problems with their Bluetooth mice after upgrading Windows 10.

If you are using Windows 10 and you have the following problems with your wireless mouse:

• The mouse pointer moves intermittently
• The mouse pointer does not respond to your gesture
• The mouse stops working after a certain period of use
• The mouse is not detected by Microsoft Windows.

This article can help you solve all the above problems with your Bluetooth mouse.

Here are 4 methods that will help you solve the problems of the Bluetooth mouse in Windows 10.

Method 1 - Change Power and Sleep Settings

Some users who have had this issue reported that disabling the "Stay connected to Wi-Fi during sleep" setting in the power and sleep settings not only solved the problem of the Bluetooth mouse, but also other connectivity issues. If you do not know how to disable this feature, I invite you yo follow the below steps:

1. Go to Settings> System

2. Now, click Power and Sleep

3. Uncheck the "On battery power, stay connected to Wi-Fi while asleep" and "when plugged in, stay connected to Wi-Fi while asleep".

Method 2 - Update the Bluetooth Driver

If disabling these settings was not successful, you can try one of the most common solutions to solve many problems on Windows 10 and earlier versions of Windows, by updating your driver. It is possible that your Bluetooth mouse drivers are out of date and incompatible with Windows 10, so we will try to update them to make your device compatible with the system. If you do not know how to update your drivers, follow these steps:

1. Type device manager in Windows search bar then click enter.

2. Find your Bluetooth mouse, right click on it and go to Update driver software.

3. Let the wizard search for updates and apply them (if any).

4. Restart your computer and try to connect your Bluetooth mouse again

Method 3 - Check if the Bluetooth service is working

To work properly, your Bluetooth device needs the correct processes in the system. And if these processes are disabled, you will not be able to use Bluetooth devices on your computer.

Here's how to check if the appropriate services are working:

1. Press the Windows + R key to open Command Prompt.

2. In the command line, type services.msc and press Enter.

3. Access the Bluetooth Support Service.

4. Verify that it is set to On. Otherwise, right-click and choose Start.

Method 4 - Run the System Troubleshooting Tool

Since the Update of Creators Update, Windows 10 users can use a new troubleshooter. This troubleshooting tool can solve various system-related issues, including the problem with the Bluetooth mouse.

Here's how to run the Bluetooth troubleshooter:

1. Open Settings.

2. Click Update and Security.

3. Choose Troubleshoot in the left pane then select Bluetooth

4. Click Run the Troubleshooter under the Bluetooth icon.

5. Follow the instructions.

I hope that one of the above solutions at least can help you to solve the problem with the Bluetooth mouse in Windows 10.

Read also

Change screen resolution on Windows 10

How to manually update drivers in Windows 10